Support & Onboarding
Priority support and getting your organization started on Enterprise.
Enterprise plans come with hands-on help from the Kalima team, from your first kickoff call to ongoing priority support, so your whole organization can get up and running quickly and stay productive.
What Enterprise support includes
Enterprise is designed for larger organizations that need more than self-serve. Alongside unlimited usage limits, single sign-on, and custom branding, your plan includes a dedicated relationship with the Kalima team. That means prioritized responses when you have a question, onboarding assistance to set up your organization, teams, members, roles, and shared billing, single sign-on configured together with our team, and the option to pay by invoice with NET-30 terms instead of card-only billing.
Priority support is part of the Enterprise plan. Plus, Pro, and Team customers are supported through Kalima's standard help channels, and every plan has full access to this help center.
Getting your organization started
Enterprise pricing and limits are tailored to your organization, so onboarding begins with a conversation rather than a checkout page. Here is what to expect.
Before your kickoff, it helps to know how you want to structure teams and who should be an admin. The Scaling Teams & Organizations guide walks through roles, shared balances, and funding order at scale.
Billing and invoicing
Enterprise is billed per seat on custom terms agreed with our team, and pricing is tailored to your organization rather than published as a fixed price. Instead of paying by card at checkout, Enterprise customers can pay by invoice with NET-30 terms, which fits procurement and finance processes. Your invoices remain available in your Billing dashboard for accounting and expense records.
Frequently asked questions
Enterprise pricing is custom and based on your organization's size and needs. Contact sales for a quote. There is no fixed published Enterprise price.
Yes. Enterprise customers can pay by invoice with NET-30 payment terms, which suits procurement and finance teams. Card payment through Kalima's secure provider is also available across paid plans.
Enterprise accounts receive priority support, so your questions and issues are handled ahead of standard requests. You also get onboarding assistance to help you set up your organization, teams, and single sign-on.
Yes. Special pricing is available for registered nonprofits, educational institutions, and students. Contact sales to learn about qualifying discounts.
Contact sales to discuss your requirements. We will agree on custom terms, help you set up your organization, configure single sign-on if needed, and support your rollout.
Talk to the Kalima team
Ready to roll Kalima out across your organization? Let us know what you need and we will tailor a plan, set you up, and stay with you through onboarding.